Stronger Partnerships with State Allies to Protect Student Borrowers
Stronger Partnerships with State Allies to Protect Student BorrowersAs the chief operating officer at Federal Student Aid (FSA), I am committed to ensuring that borrowers receive high-quality service that helps them access the benefits granted by law. The work we do at FSA is crucial for protecting the more than 43 million Americans who have federal student loans.
FSA and the U.S. Department of Education can’t do it alone. In my experience as Ohio attorney general and later as the director of the Consumer Financial Protection Bureau, I saw the importance of state regulation and oversight to identify problems and deliver relief when companies take advantage of people. I have also seen how essential it is in our system of federalism that officials from different parts of our government can ...